Benefits of consolidating cutomer service center

"Since it was formed as the Remittance Coalition five years ago, the Business Payments Coalition has evolved into a nationally respected organization that champions B2B payments efficiency and security.

It is a true model of industry collaboration, with hundreds of active and effective volunteers from a wide variety of organizations including businesses of all sizes and types, banks, standards development organizations, consultants, software and technology vendors, and many others. These efforts include the highlighted projects that follow.

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7 Reasons You Need a Consultant when Looking for a New Contact Center Site What Call Center Metrics mean to Customers Root Cause Analysis in the Contact Center Operational Indicators – Average Handle Time (AHT) Operational Indicators – Sevice Levels, ASA & Occupancy Rate Bank Deploys Video in the Contact/Call Center Leading Contact Center Consulting Firm, Expands Customer Experience Services Great Call Center OR Great Call? Launches Partner Referral Program Contact center as a ‘Strategic Asset’?

– There is more to contact center processes than you think!

With that in mind, give a hearty salute and wish a happy anniversary to the Business Payments Coalition (BPC), formerly the Remittance Coalition, which celebrates five years this month.

The organization's new name recognizes that its goal has broadened beyond simply facilitating the exchange of remittance information among B2B trading partners.

When a customer or prospect interacts with the Call Center, the agent or advisor is the company to the caller.

Failure to properly plan, deploy, recruit and train, can resolve in degraded a customer experience, reduced loyalty, brand erosion or reduced customer satisfaction.Over the last five years, the Coalition has developed a plethora of tools and standards that address the various challenges that businesses face when using electronic alternatives to paper-based payment options.As the payments environment continues to expand and new electronic payment options grow, the Business Payments Coalition has continually expanded its efforts beyond remittance to lend a fresh perspective to overall payments efficiency.Conversely, if a payor wants to pay via an electronic method like ACH, the payor must know the full bank account and checking account numbers of the payee. The B2B Directory addresses this challenge by providing a valuable new look-up tool that enables payors to obtain payee information easily and securely. Viewing e-invoicing as an essential first step to straight-through-processing, a work group of subject matter experts will compile a catalog of e-invoicing standards by market segment, identify an exchange framework, and develop recommendations and a best practices guide designed to spur adoption of e-invoicing among U. Check back often for new information and opportunities. Review the Frequently Asked Questions (FAQs)or send an email to [email protected], to make the directory concept "real", the BPC helped form the Business Payments Directory Association, a new 501(c) 6 nonprofit organization that will oversee implementation of the Directory. lags behind other countries in its usage of e-invoicing, a new project of the Business Payment Coalition is focused on promoting the adoption of e-invoicing by U. Join the Business Payments Coalition Interested in joining the Business Payments Coalition? You will receive a welcome packet, be added to the Coalition distribution list and be invited to specific Coalition initiatives that may interest you. "ISO" is a registered service mark of the International Organization for Standardization.Taylor Reach has assisted numerous organizations to navigate the dangerous waters of Call Center consolidation and we stand ready to assist you.