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They call all ping the SEPM server but for some reason, some workstations are not getting the latest virus def. On the smc-server-0.log, I noticed a bunch of errors: SEVERE: Error while extracting full content under c:\program files\symantec\symantec endpoint protection manager\tomcat\..\inetpub\content\xxxxxxxxxxxxxxxxxxxxxxxxxxxx\xxxxxxxx\Full What else can I check to see what's causing the communication problems?I just took over a client's network and they are running Symantec Endpoint Protection.After few minutes , it will automatically push the definition to SEPM console and it will be distributed to clients in few minutes, All of my clients (100 ) took about 20 minutes to update. The Live Update function appears to work and the home page of the Endpoint Protection Manager shows that the info is up to date.I have run a number of tests that I found in one of the Symantec documents, to test the client - server communication and all appears to be OK.
As far as I understand it, the folder C:\Program Files\Symantec\Endpoint Protection Manager\Inetpub\content is where clients get updates from ... Live Update put's it's stuff in C:\Documents and Settings\All Users\Application Data\Symantec\Live Update\D After 2 days of trying and 2.5 hours on the phone to Symantec support, it was not possible to get Endpoint Protection working on our server (we only have one server).
Possible issues 1) Client firewalls 2) Old or corrupted virus definitions prevent Symantec Endpoint Protection Manager to update with new downloaded virus definitions Read this article from Symantec: Symantec Endpoint Protection Manager 11.x is not updating 32 or 64 bit virus definitions
Filed under: Symentec Related — Tags: Antivirus And Antispyware Protection, SEPM 11.0, Symantec Endpoin Protection. M]to protect our clients and servers from Virus / Spywares / and Network Threats.
It appears to be just the Anti Virus/etc definitions that are not being updated - and it "seems" like they are not being put in the right place by Live Update or something else. "The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years.
Hi ascendinternet, If you click "Download Live Update Content" above "Show Live Update Satatus" does anything happen? Do any of the clients have up to date deffinitions?
) are looking for them somewhere else, hence there never being any new updates!?